<aside> Project Title: “Smart.ai: Your AI-Powered Financial Buddy for Secure and Stress-Free Money Management”
My Role: I was responsible for user research, creating personas, designing the user flow, and building wireframes.
Timeline: 3 Months (November 2024 - January 2025)
Objective: This project aims to create India’s first AI-powered financial assistant within Paytm, featuring an intuitive UI/UX to help users seamlessly manage expenses, track savings goals, and optimise bill payments. This initiative not only aims to enhance financial literacy and security but also ensures a user-friendly experience accessible to individuals of all technical skill levels.
As part of this case study, we utilized AI-driven tools and software for various aspects of the research process, such as creating user personas, conducting desk research, and analyzing data. This approach aligned with our focus on integrating AI within the app itself, ensuring that its implementation is both functional and innovative.
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“Paytm Karo Smarter: Your AI Assistant for Effortless Money Management”

<aside> How can Paytm leverage AI to develop a personalised financial assistant that helps users manage their expenses, track savings goals, optimize bill payments, and provide real-time fraud detection, ensuring financial literacy and security for users across all socio-economic segments?
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Key Points
<aside> • AI Integration: Leverage AI to create a personalised financial assistant within Paytm. • Expense Management: Help users manage their expenses effectively. • Savings Tracking: Enable users to track and achieve their savings goals. • Financial Literacy: Enhance user understanding of financial concepts and management. • Security: Ensure robust security measures to protect users’ financial data. • Inclusivity: Cater to users from all socio-economic backgrounds, making the solution accessible and useful for everyone.
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